WebBefore you begin. You must obtain the API access key and tenant ID for your BMC Helix tenant before creating a business rule. Log on to BMC Helix Portal and navigate to User Access > Access keys.; If a key is not created for BMC Helix Intelligent Automation, click Add key and enter the key name.; Select the key type as Access and click Confirm.; … WebClose the active subtask tickets: Select a subtask ticket and click Open. The Ticket opens in a new tab. Click Edit. In the Status field, select Closed. Update the Description field to explain the resolution. Click Save. On the Master Ticket details page, click the Refresh icon in the Link Control section. Verify that all linked tickets have ...
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WebApr 12, 2024 · I want the format of a URL that I can put into an email or a JIRA ticket. Clicking in that link should take the user to our existing TrackIt system and display a known Ticket / Issue / Item / Case. issue-tracking WebAfter the scan period of 60 seconds, a new log file (dwp-catalog.log) is created in the BMC Digital Workplace logs directory. ITSM Integration The following illustration depicts the process flow when submitting a request from BMC Digital Workplace. .net core sdk 2.2 download
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WebA customer role is intended for employee end-users or external customers, enabling these users to submit, track their own requests or issues, and search the knowledge base. BMC does not charge a fee for customer users. As a FootPrints customer, if the Submitter field has your user ID or your contact information is included in the Contacts field ... WebBasic BMC Helix ITSM processes, such as creating tickets, viewing related items such as tickets, assets, or knowledge articles, and updating profile information, are now easier … We would like to show you a description here but the site won’t allow us. Use this method to obtain the BMC Compuware service package … Create a new Case for a BMC product. Open your case using Email. Follow … Search our extensive Knowledge Base for answers to your technical questions on … My BMC Team Login required. Find and contact your Sales Account Manager, … WebSpinning Wheel Icon during Ticket Console Load. If you are finding that the ticket console is giving an infinite spinning wheel icon. The first step would be to enable F12 logging and focus on response calls with '404' or '500' responses as you can see in the image below. netcore scheduler